We hope that you find the products Good Earth offers more than satisfactory. If your purchase does not meet expectations, please bring it to our Customer Service counter for a refund, store credit, or exchange of equal value.
We reserve the right to refuse refunds or exchanges including, but not limited to the following: The item was purchased more than 30 days ago, the item is badly damaged or worn, or the item is considered a personal care item.
Please note: If returning an item from our Wellness Department (Supplements/Herbs, Body Care, or House wares), the product and accompanying receipt (required) must be returned within 30 days of purchase to receive a refund in the manner in which you paid. We can not give credit or exchanges for empty/near empty containers of supplements, herbs, empty body-care products or any item without a receipt. Any product that is over half used, may not be returned.
We encourage you to let us special order products for you. This helps us learn what our customers want us to carry. A deposit may be requested when special ordering higher priced items we do not normally carry, or for items ordered in large quantity.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also take ATM cards and provide a small cashback service.
We accept local checks only. Current phone number and address need to be written on the check. Returned checks are subject to a $25 fee.
We do have a 3rd party check system in place: TeleCheck
All coupons must be printed; we do not accept coupons in the form of photos, screenshots or mobile device coupons.
Good Earth does not accept coupons for other stores. We accept only manufacturer coupons.
Good Earth reserves the right to refuse any coupons in its sole discretion.
All coupons, including internet printed coupons must follow standard industry format, which include the listing of a serial number, a readable bar code, expiration date.
Manufacturer coupons printed off the internet must indicate they are a manufacturer coupon and must have a valid manufacturer’s address on the printed coupon.
Coupons are not able to be doubled or tripled.
Coupons retain no cash value; no cash back if a coupon exceeds to value of a product.